Wellsbourne Healthcare Community Interest Company

Your local GP surgery in East Brighton

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What To Expect When You Visit

When you come to Wellsbourne Healthcare for help, the following is what to expect:

  • You must be registered with us. If you are not yet registered, it is quick and easy to do and our Reception staff can help you. Medical treatment is available from the date of registration. See here for more details
  • Call us on 01273 000544 to make an appointment or book online here; If you come to the surgery without an appointment we cannot guarantee a doctor or nurse will be available to see you
  • When you call, our Receptionist will ask you some questions about what’s happening and your reason for calling. They are not being nosey. There are many different professionals working at Wellsbourne and the GP Is not always the best person to help you
  • When you do see one of our team about your problem or question, he or she may refer you to someone who can best help you; if this happens, they will explain the arrangements and what happens next
  • Your GP may arrange for further tests to be carried out. If so, they will explain the arrangements for these tests and how you will get the results. These tests may be carried out at Wellsbourne Healthcare or at another medical facility, such as the hospital
  • If you need medicine, the GP will give you a prescription which you will need to take to a pharmacy, who will supply the medicine for you
  • If you have a preference for either a male or a female GP please let Reception know when you make your appointment
  • We can arrange an Interpreter if required, who may work either face-to-face or by telephone; please ask the Receptionist to arrange this when making your appointment, as Interpreters must usually be booked in advance

Looking After Each Other  

GP surgeries can be busy places and sometimes stressful for both patients and staff. We promise to be polite and considerate and hope all our patients will do the same. We cannot tolerate abusive or threatening behaviour and reserve the right to require anyone who is abusive or threatening towards staff or other patients to leave the building.

We try to make sure that we give as much time as possible, when it’s needed, to each patient. Some of the things that help most are:

  • Keep it or cancel it! Please attend at the stated time of your appointment but give us as much notice as possible if you can’t make it so we can give the time to someone else
  • One patient, one appointment! If more than one member of your family needs to see one of our team, please book one appointment per patient so that each person gets sufficient time
  • Make it longer! If you need to discuss a complex medical issue please let the Receptionist know so we can book you a longer appointment if need be
  • Stay up to date! Please let Reception know if you change your address, telephone, email or mobile phone number
  • Be patient! Test results take time to reach us, so please do not contact us before you have been asked to do so.

Other help available

  • The pharmacist at your local chemist can help you and your children with coughs, colds and minor ailments
  • For toothache or other dental problems, consider visiting a dentist

If you become unwell when we are closed, please dial our number as normal 01273 0005444 and your call will be transferred to the Out of Hours Service or alternatively you may be given another telephone number to call.

24 hour emergency cover is provided by NHS 111

There are Minor Injuries Units at most hospitals where staff will assess minor injuries such as sprains, burns and simple fractures and either treat them or, if they find a more serious problem, arrange for you to be seen by the most appropriate Healthcare Professional.

The nearest Minor Injury Unit to East Brighton is the Practice Plus NHS Walk-In Centre near Brighton Railway Station